Terms and Conditions

By purchasing a ticket by telephone, online, or in person you are agreeing to Art Hopper Event’s conditions of sale.

Tickets

All tickets are sold subject to availability and by agreement to Art Hopper Events’ terms and conditions. Please read them carefully prior to purchase, as purchase of tickets constitutes acceptance of these terms and conditions.

When making a purchase, please remember to check your tickets, as refunds or credits cannot always be issued if tickets have been purchased by mistake. Please contact thearthopper@outlook.com immediately if you believe there is a mistake.

How to Buy Tickets

Online: www.arthopperevents.co.uk

In person with Dion Saunders or via telephone. If you would like to make a telephone booking you can email Dion and receive a reply with a telephone number to call.

Booking Fees

There is a non-refundable commission charged on every ticket. This is included in your ticket price and doesn’t show as an additional fee during the booking and payment process.

Postage

If you would like your tickets posted to you, there is a £1.50 charge per booking. However you do not need a printed ticket to access an event.

Age Policy

Art Hoppers pre-school art club – for children aged 1.5 year to 4. Children must attend with a grown up aged 18+. Older siblings can attend during school holidays for a slightly cheaper fee which is available on selected sessions. However the activity will still be targeted to the pre-school age group.

Late Create – this event is for adults aged 18+

Reservations

Reservation of tickets for any event will be made at the discretion of Dion Saunders.

Refund Policy

We are not able to refund purchased tickets for any event presented by Art Hopper Events unless it is cancelled, in which case we can:

issue a credit to your account (expires after 24 months)
issue a full refund
donate the value of your tickets to Art Hopper Events

Refunds will only be paid to the person who purchased the tickets and, where possible, the original method of payment.

Where a credit or refund is offered, Art Hopper Events will retain the commission paid on each ticket. In the event that an event is cancelled by Art Hopper Events, we will process a full refund and return the commission to you.

As self-isolation requirements have been discontinued, we no longer offer refunds on the grounds of illness, or testing positive for COVID-19. Our advice would be for anybody with COVID-19 to follow the latest government guidance, which encourages staying at home (and specifically not attending events).

Personal arrangements including travel, accommodation or hospitality relating to the event are made at your own risk and will not be refunded.

We will attempt to notify you of a cancellation using the details you provided at time of booking, but if you have not provided us with contact details, we cannot guarantee that you will be notified.

If you can no longer attend an event, please notify Dion Saunders. If you are returning a ticket for a sold-out event, we will endeavour to sell your ticket to someone on our waiting list and process a refund. However, there is no guarantee your ticket will be sold, and we cannot sell any returns until all available seats have been sold.

Dragon Family Learning

Dragon Family Learning CIC is a community interest company, owned and operated in England, and is registered on Companies House - 14926798. The company is registered with the UK Register of Learning Providers - UKPRN 10093165. Dion Saunders is a Director for Dragon Family Learning as is working to bring affordable early years learning to families in Somerset.

Your Visit

Access

We can accommodate wheelchairs in all our workshop spaces at Trull Church Community Centre. It would be useful to know in advance if you are attending using your wheelchair so that we can set up the room in the most accessible layout.

If you are a wheelchair user who prefers to sit in a seat but requires assistance transferring please let us know so we can arrange this.

For patrons who require an essential companion to access our venue, we offer one complimentary (non participating) ticket per patron with access needs. This is currently only available when booking in person or on the telephone. Please note that essential companions must be able to provide adequate assistance in the event of an emergency or evacuation. If your companion wishes to participate in the workshop too then they must purchase a ticket at the usual price.

Assistance dogs are welcome but please notify Art Hopper Events at time of booking. The owner is responsible for the dog whilst on the premises.

Please let us know if you have any specific access needs and we can discuss how to enable the best experience for you.

Safety

We aim to provide a safe environment at all our events. Participation in the workshop and the use of our equipment is at your own risk. Parents and carers are responsible for the safety of their children throughout Art Hopper classes and whilst arriving and leaving the premises.

We will be using art materials, tools and other equipment which requires supervision and we ask you not to allow your child to put these in their mouths. Art Hopper Events does not assume liability for the health and safety of your family.

In the event of an incident please inform your workshop leader.

Dion Saunders holds a current DBS check and if any parent or carer would like to see it prior to booking a ticket please just ask.

Right To Refuse

Art Hopper Events reserves the right to:

refuse the ticket holder admission to the venue
change programme details without notice

Confidentiality of workshop content

All material delivered in our classes is owned by Art Hopper Events and/or the workshop leaders delivering your session. Content MUST NOT be copied, downloaded, reproduced, distributed or transferred in any form without written consent from Art Hopper Events. Please support our business and our freelance workshop leaders and artists by adhering to this.

Behaviour

Abusive language or threatening behaviour towards staff and customers will not be tolerated. If you display any such behaviour you will be asked to leave the premises and / or reported to the police.

Drunk and disorderly behaviour or abuse towards staff will not be tolerated. Anyone in breach of these guidelines will be asked to leave.

Smoking

Art Hopper Events uses a no smoking building, including vapes and e-cigarettes.

Latecomers

Whilst we will try our best to include latecomers, you may miss important sections of your workshop which cannot be repeated by the workshop leader during the session.

Photography and Filming

Art Hopper Events reserves the right to photograph or film at their events for future promotional activity. If filming or photography is taking place, we will notify you by way of announcement at the start of the event.

Personal Property

Neither the workshop leader, the venue nor Art Hopper Events accept responsibility for personal property brought into events.

Data Protection – GDPR

Art Hopper Events adheres to the Data Protection Act. When processing your booking, we will ask for your name, email address, and telephone number. This is essential for all bookings. Please see the Privacy Policy for full details

Marketing

When you contact us for the first time either in person, over the phone or by registering on our website, you will be asked to leave contact details in the event of essential communication i.e. changes to your booking.

If you choose to join our mailing list, we will keep you informed of forthcoming events and news from Art Hopper Events. If you would like to check or amend your contact preferences, you can email thearthopper@outlook.com at anytime. Your information will not be passed on to any other party without your explicit consent and we will ensure that all mailings are relevant to your interests.

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Terms and Conditions

Your Visit

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